Professional Software Experience
Information Systems Analyst, October 2013 – May 2016
- Analyze, research, and propose software products and vendors
- Integrate prior systems data and automate reports
- Automate install process for new laptops, create hard drive image, and integrate with systems management products
- Administrate several systems: Microsoft Azure, Office 365, organizational networks, and websites
- Create and implement multi-tier disaster recovery plans
- Develop enterprise websites with LAMP stack and WordPress
- Train technicians during a period of company expansion to ensure detail and adherence to company policy
- Negotiate pricing to save the organization more than $50,000
- Provide chat, text, and phone support to customers, corporate office, and stores
Quality Assurance Tester, April 2013 – September 2013
- Manual testing in an Agile environment
- Analyze reported exploits and event triggers for stability
- Provide bug documentation and reproduction steps
- Provide suggestions to designers and programmers for solutions
Software Engineering Consultant, January 2007 – December 2012
@ Self-Employed
- Regularly communicate with clients from diverse backgrounds
- Translate business needs into functional software tools
- Create design documents to determine functionality, scope, complexity, and other aspects of the deliverable
- Provide documentation and training to the client for products
- Create wireframes, designs, GUIs, and UX for products using Adobe Master Suite
- Manage internal and external teams to ensure dynamic, stable, scalable, and secure products
- Provide documentation and training to the client for completed products
- Perform QA automated and manual testing
- Plan, configure, and implement disaster recovery, malware prevention, and security
Education
- Bachelor of Science – Information Technology Management, 2010-2013
- Master of Science – Information Technology Management, 2014-2016
- Certificate of Excellence in Advanced Networking for systems design, management, and security
- Certificate of Excellence in Capstone Graduate Project for Performance Appraisals for Software Engineers
- Computer Science major, Mathematics Minor, 2005 - 2007
Related Certifications
- CIW Web Foundations Associate
- CompTIA Project+
- MCSD: Windows Store Apps with HTML5
- MTA: Networking
